HotelPolicies

Hotel Policies


To make your stay as a guest at our hotel more enjoyable, we would like to draw your attention to the following:

 Check-in
After 14.00pm on  check-in date.

Check-out
Until 12.00am on  check-out date.

VAT and city/tourist taxes

VAT and all other taxes included.

Children and extra beds
All children under 7 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for cots.
All older children or adults are charged EUR 50 per night per person for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.
Extra beds and baby cots are upon request and need to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.

Cancellation Policies

Best available rate

If cancelled up to 3 days before date of arrival, no fee will be charged.
If cancelled later, 100 percent of the first night will be charged.
In case of no-show, the total price of the reservation will be charged

The hotel reserves the right to pre – authorize credit cards as well as debit cards prior to arrival.

Non-Refundable Rate

Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.

The hotel reserves the right to pre – authorize credit cards as well as debit cards prior to arrival.

Pets
Pets are not allowed.

Accepted credit cards
• Visa
• Mastercard
Credit card guarantee – online

The guest is requested to submit a valid credit card number as a guarantee for his/her reservation.

Payment Policy

We regret that we are unable to accept faxed credit card information that is not in the name of the credit card owner.
For payment arrangements with a third-party credit card, hotel will request the following documents.

  • Copy of Legal ID of the credit card holder.
  • Copy of the credit card (both sides).
  • Mail order form signed by the credit card holder. ( please Click to download )

Please contact the reservations department for more information at (+90) 212 230 35 00 or (+90) 530 205 65 40

Smoking Policy

Smoking is prohibited by law in indoor public-access places in Turkey. For this reason, no smoking is allowed anywhere in our hotel.